Refund policy

Last updated: September 24, 2026

We want every piece to earn its place in your wardrobe. If it doesn't, the process below is simple.

Window

Returns and exchanges are accepted within 30 days of the delivery date.

Condition

Pieces must be unworn, unwashed and unaltered, with all tags attached and in their original packaging. Pieces that show signs of wear, laundering, fragrance or damage cannot be accepted and will be returned to you.

How to begin

Email contact@ausar.la with your order number and whether you would like an exchange or a refund. We reply within one to two business days with a prepaid return label and instructions. Returns sent without prior contact may be delayed.

Exchanges

Your first exchange is complimentary — we cover the return label and the shipping of the replacement. Tell us the size you need; we confirm availability and send your label the same day. If the size you need is unavailable, we will offer a refund.

Return shipping

For refunds, we provide a prepaid return label and deduct a flat $10 from the refund to cover it. Original shipping charges are not refunded.

Damaged or incorrect

Please inspect your order on arrival. If a piece arrives damaged, defective or not what you ordered, contact us within seven days with a photo and we will make it right at no cost to you — a replacement prioritised, or a full refund including shipping.

Refunds

Once your return arrives and is inspected, we confirm approval by email. Refunds are issued to the original payment method within 10 business days; your bank may take additional time to post the credit.

Gifts and complimentary pieces

Pieces received as a gift may be exchanged within the same window; refunds are issued to the original purchaser. Complimentary pieces included with an order are not eligible for return or refund.

Changes and cancellations

Because orders are processed quickly, we cannot guarantee changes or cancellations after an order is placed. Contact us immediately and we will do what we can.